PRIVACY POLICY

Pleine Nature Interiors is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information.

 1. Personal Information We Collect

We may collect personal information including:  Name , Phone number, Email address, Postal or property address, Enquiry details, Booking information, Information about your home or relocation needs, Photographs of properties (where provided), Communications with us, Payment details (processed securely via third-party providers)

 2. How We Collect Personal Information

 We collect information when you: Submit a form through our website, contact us by phone or email, Book a consultation, Communicate via social media, Engage us for services, Provide information during consultations.

 3. How We Use Your Personal Information

 We use your information to: Respond to enquiries, Provide and manage our services, Arrange consultations and appointments, Issue invoices and process payments, Communicate with you, Improve our services, Meet legal and regulatory obligations

 4. Disclosure of Personal Information

 We may disclose your information to: Payment processors (such as Stripe or PayPal), Accounting or bookkeeping providers (such as Xero-connected services), Contractors or service providers (such as removalists or tradespeople, only where required to deliver services), IT or website service providers (including Squarespace), Professional advisers (such as lawyers or accountants), Government authorities where required by law.

We do not sell your personal information.

 5. Storage and Security

 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.  Information may be stored electronically using secure systems and cloud-based platforms, with access limited to authorised persons only.

 6. Overseas Disclosure

 Some of the service providers we use (including website hosting platforms such as Squarespace or payment processors) may store information on servers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy laws.

 7. Cookies and Website Analytics

 Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, however some website features may not function correctly.

 8. Access and Correction

 You may request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate, out-of-date or incomplete. Requests can be made by contacting us using the details below.

 9. Marketing Communications

 We may send marketing communications where you have provided consent or where permitted by law. You can opt out at any time by contacting us or using the unsubscribe option in communications.

 10. Retention of Information

 We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, accounting or regulatory requirements. When information is no longer required, it is securely destroyed or de-identified.

 11. Complaints

 If you have a concern about how your personal information has been handled, please contact us in the first instance and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 12. Contact Us

 For any questions about this Privacy Policy or how your personal information is handled, please contact: Pleine Nature Interiors at info@pleinenatureinteriors.com.au or 0407080307

13. Changes to This Policy

 We may update this Privacy Policy from time to time. The current version will always be published on our website.

TERMS & CONDITIONS

1. Services Provided

 Advisory styling, Downsizing assistance, Decluttering, Logistics coordination, Furniture sourcing, Home presentation for sale

 2. Fees & Payment

  • Consultation fees apply to any work performed on or off site

  • Payment is required in full at the time of confirming your booking

  • Cancellation terms - If you cancel your booking, and have provided 48 hours notice, we will try and arrange an alternative time however this is not guaranteed

 3. Scope & Limitations 

  • We don’t provide building or renovation work

  • We don’t give legal/financial advice

  • We do not guarantee a sale price

  • Styling does not guarantee sale outcomes 

 4. Liability Limits 

  • We take reasonable care

  • We are not responsible for third-party contractors

  • Insurance statement is available on request 

5. Client Responsibilities 

  • Access to property

  • Accurate information

  • Decision-making authority  

6. Jurisdiction

 The laws of Victoria / Australia apply.